Frequently asked questions

What does Digital Pipeline do?

We collect donated computers, which are then data wiped, refurbished and sent to schools, libraries and other community projects across Africa to help bridge the digital divide.

Why don't you take equipment that is more than 8 years old?

We have found that devices over 8 years old do not meet our minimum specifications. Even though we refurbish computers to extend their life, we have to send computers with a good specification to Africa in order for them to be useful to the people we provide them to.

How do I donate my computer?

There are appeal sites all over the UK. Please look on our 'Donate Equipment' and 'Appeals' pages to find one nearest to your location, you will also be able to see other donation options.

Do you put software on the computers?

Yes, we do put software on all the computers that we send which are tailored to the
user’s needs.

How many countries do you work in and how many computers have you donated?

Digital Pipeline is currently working into over 36 countries worldwide. To date there have been over 75,000 computers that have been shipped.

Why do you send computers to Africa when there are children in need here?

The focus of this charity is into Africa, especially trying to bridge the digital divide. However as Digital Pipeline we are able to supply equipment worldwide.

Do the end-users have to pay?

Even though Digital Pipeline is a charity, we do not receive any governmental or private funding whatsoever. This means that in order for us to be a self sustaining charity, there is a charge for each device we send out.

Can anyone apply for computers?

Anyone can apply through our website, however we mainly work with schools, Non-Government Organisations and health organisations.